Information about activation, troubleshooting and general use of Flare trackers.
To activate KidFlare you need to download YourFlare mobile app, register the account (if you already do not have one), charge the battery and connect the app with the device to activate SIM card and location features. Now, open up the package with KidFlare device, USB charging cable, lanyard, clip, QR activation code and follow the steps below.
To activate and install BikeFlare VISIO please follow the steps below or visit BIKEFLARE USER GUIDE section for a visual explanation. In the first instance you will have to: 1.integrate tracking and battery modules inside of handle bar, 2. fill up the battery and finally 3. connect the device with yourflare app and activate the SIM card.
If it is your first use after the pairing you might have to step outside. Many factors affect the location acquisition, if you are located inside the building it might be harder to get any GPS signal that is why we are using additional technologies to receive the signal. So, if you are inside the building it is not guaranteed that you will receive any location. However, your device will send you a location once it is available.
Make sure you provide camera permission to the app. To do so go to your phone’s settings:On iOS: search for the yourflare app and click on it then switch the Camera toggle.On Android: find Apps control and choose yourflare then enable the Camera access.
Modules are too thin: We use O-rings to tighten the fit of our modules. To fit it in better, change the O-rings to a bigger size or use something to tighten the modules. Modules are too thick: First of all, try to use smaller o-rings or even use them without them. If you have carbon fiber handlebars, you might have to grind them, since handlebars made from that material are not smooth on the inside.
In this case, make sure that the previous owner of the device has unpaired from the account. If you are facing this issue with a new device let us know at support@getflare.eu .This might occur if the user gives his tracker to a colleague.
Flare trackers are GPS, Wi-Fi and Bluetooth devices that communicate with YourFlare mobile application via a wide range of mobile network technologies (2G, LTE-M). They are made for the purpose of security locating and tracking children and bicycles.
YourFlare is a free mobile app made for Android and iOS. It connects to all Flare devices. Unlimited number of devices can be connected and managed from a single app.
Flare trackers are mobile devices and as such they need mobile connection to operate. Pre-integrated SIM cards connect to mobile networks around most of the world, but please make sure ahead of purchase that your country is covered. See our coverage map.
It enables widest possible coverage and as such best tracking also in areas where the mobile base network is either old or new (e.g. 2G, LTE-M). When available, we use LTE-M, the latest mobile network technology for low-power IoT devices (LPWAN) which continues to be developed alongside 5G and uses significantly less power than older technologies or even regular 4G. However, if LTE-M isn't available in your area, we can switch to using the older 2G network, which is available virtually everywhere around the world.
Flare trackers connect to mobile networks, hence they work in all areas covered by mobile networks. By default Flare locators operate within the country of purchase. If you intend to use a tracker in other countries you need to purchase a travel/roaming upgrade. Please see the coverage list to make sure the device can operate in the intended region of use.
Because it allows us to have the best location accuracy. GPS is intended for outdoor environments. Wi-Fi helps with indoor locations as well as improves accuracy of GPS in urban areas. Bluetooth is used for additional accuracy in indoor areas and it enables features such as Bluetooth Fence, Bluetooth finder or instant ARM/DISARM for BikeFlare VISIO.
Bluetooth trackers are intended for short range locating and they work only near your mobile device, as soon as you get far away from them location stops being updated. GPS trackers such as Flare are usually totally self reliant and need only mobile/cell service.
It is about different core technology used. Apple Air Tag is intended to find random items within the bluetooth range which is augmented by apple device network. As such it is not reliable for wide area tracking and tracking of kids in particular. After all Apple itself states Apple Air Tag is not intended for locating children.
FLARE trackers operate in 130 countries. See our coverage list below to make sure your country and travel areas are covered.EUROPEAlbania, Belgium, Bosnia and Herzegovina, Bulgaria, Belarus, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faeroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Republic of Moldova, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, UK / Channel Islands. AMERICAAnguilla, Antigua, Argentina, Brazil, Barbados, Bermuda, Bonaire, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guatemala, Guyana, Honduras, Jamaica, Marie-Galante, Mexico, Netherland Antilles, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Qatar, Reunion, St. Barthelemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & The Grenadines, United States, Uruguay.ASIAAfghanistan, Armenia, Azerbaijan, Bangladesh, China, Georgia, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kazakstan, Kuwait, Laos, Liberia, Libyan Arab Jamahiri, Macao Special Administration, Malaysia, Mongolia, Myanmar, Oman, Philippines, Republic of Korea, Saudi Arabia, Sri Lanka, Singapore, Taiwan, Tajikistan, Thailand, Timor-Leste, Viet Nam, AFRICAAlgeria, Cameroon, Cape Verde, Congo, Cote de Ivoire, Djibouti, Equatorial Guinea, Gabon, Gambia, Guinea, Guinea Bissau, Kenya, Madagascar, Mali, Mauritius, Niger, Nigeria, Senegal, Sierra Leone, South Africa, Sudan, Togo, Uganda, Zambia.AUSTRALIA & OCEANIAAustralia, French Polynesia, New Zealand.
Vs. other children GPS/Wi-Fi/Bluetooth trackers:- Unique road safety reflector,- Powerful tracking technology for the price,- Lower subscription prices, - Wide coverage of mobile connection technologies, - Long lasting battery life,- Two year warranty.Vs. other GPS trackers:- Unique road safety reflector,- Children locating specific features - All in one GPS locator with integrated SIM card, - Wide coverage of mobile connection technologies, - Lower subscription prices, - Product support, - Powerful tracking technology for the price. Vs. bluetooth trackers (e.g. Apple Air Tag, Chipolo):- Wide mobile network range vs. short bluetooth range - Children locating specific features (safe zones, no go zones, smart notification, etc.). - Unique road safety reflector,- SOS and pick me up featuresBluetooth features are only part of Flare complete tracking solution.
Vs. other bicycle tracking solutions:- Hard to remove, hidden handlebar integration- No changes in bike appearance- Alert and sound alarm option.
Both app users as well as tracking data is protected. We follow the EU General Data Protection Regulation standard. All data protocols are secure and aligned to EU standards including GDPR! Our devices use end-to-end encryption to secure the communication between themselves and the server. There is no personal data stored on a tracker itself, so whoever can get their hands on, won’t find any personal information
All of our devices are all-in-one and have integrated SIM card. During the device activation process you will choose the best fitting FLARE subscription which will become active from that moment onwards. You can always change it in YourFlare app settings.
Purchase is done via yourflare app settings in the subscription section. You can always edit your preference in yourflare settings - subscriptions.
All our users can freeze their subscription once a year for a two month period. To do so go to settings, subscriptions and click a Freeze subscription button! Please note, you can not freeze a one month subscription!
Subscriptions (payments, freeze subscription) can be done in the settings section of YourFlare app.
KidFlare LUMIN- Included in price: View Location, Friendly zones, Smart notifications, One week history, Live tracking, Travel/Roaming.- Add-on payable features: No Go zones, Custom Geofence, All-history, Bluetooth Fence, Bluetooth Search. KidFlare+- Included in price: View Location, Friendly zones, Smart notifications, One week history, Live tracking, Bluetooth Fence, Bluetooth Search, Travel/Roaming. - Add-on payable features: No Go zones, Custom Geofence, All-history.BikeFlare VISIO- Included in price: View Bike Location, ARM Alarm, Alert notifications, Soft Geofence Alert, One week history, Bicycle passport, Live tracking, Week History, Bluetooth Search, Travel/Roaming. - Add-on payable features: Custom geofence, All-history,
Yes. If the owner does not purchase a subscription, Flare trackers will operate in limited functionality for one month (basic locating available) after your subscription ends. After this period the SIM card will get suspended. It will be possible to reactivate the tracker at any point later for a charge of 20€. Please note that every Flare device with active 12 or 24 month subscription can be frozen for two months a year.
Flare tracker will work in its limited operation mode for an additional month after subscription expires. In that time you will have access to the View location feature. After that period, the SIM card is suspended and reactivation 20€ charge applies.
No, activation is free of charge!
Download YourFlare mobile app on Google Play or Apple Store. Create an account with a username.
You can do it within YourFlare app in settings.
Reset the password when logging in YourFlare mobile app. Type your email address you have used for registration and you will receive a “reset password” email.
Open YourFlare mobile app, and click on the add new device + icon on bottom right corner. Scan the QR code within the package. This will send us a request for SIM activation. When the device activates you will receive notification on your mobile.
All of our clients can return devices in 14 days after the reception.
Send email about your intention to support@getflare.euSecurely pack the device and send it to our address:YFLab d.o.o, ATTN: Return item, Dunajska cesta 5, 1000 Ljubljana, SloveniaWe will transfer the funds as soon as we confirm the product is not damaged.
Anywhere between 1 and 10 minutes, due to the process of SIM card activation.
This will make sure of smooth running of YourFlare application, among other notifications will not be blocked or relegated to low priority status and received late.
Mobile phone operating systems have their own cycles and operations priorities. Hence, sometimes notifications can be pushed a bit later, based on prioritization logic of the OS.
Last connection is the time when the Flare tracker made its last connection with the mobile network.Last location is the time when the Flare tracker was able to deliver an accurate location. Sometimes within buildings location is impossible to retrieve.
After the kid presses the button twice Flaretracker immediately sends notification to parent, and after it collects all data about location will send exact location to YourFlare app.
After the kid presses the button five times (like iPhone SOS), Flare tracker immediately sends an emergency notification to a parent, and after it collects all data about location it will send additional exact location to YourFlare app. In this case you will receive SOUND ALERT even if your phone is in SILENT MODE!
To preserve battery, KidFlare trackers sleep most of the time! They use smart wake up cycles gathering data every 5, 10, 20, 40 and/or 60 minutes and sending it to YourFlare. Devices extend cycles intelligently when in friendly areas, when not moving or during night times.Similarly as KidFlare, BikeFlare is also sleeping at most times, even when in ARM mode. The idea is to have minimal charge cycles and as full battery as possible in case of emergency! More info in FLARE GUIDE.
Do not worry, as you have a potent tool at your disposal which has just detected motion/acceleration and will by its default status continue to update location every 5 minutes. Depending on your ARM preset: 1. ARM without a sound alarm or,2. ARM with sound alarm Your alarm procedure will give you some options you can utilize depending on the situation (e.g. you are in vicinity; you want to see where the bike will be taken to; you want to scare off the thief, etc.).In both cases you can turn on/off sound alarm whenever you want. For example, when close to the location or when police officers are at the location. Live tracking: You can start live tracking, as in this mode location updates every few seconds. This is a useful feature, but we advise smart use of it, as it consumes much more power (ca. 5% per hour) than default 5 minute tracking!
If in proximity of the bike (bluetooth connection):1. Tap the bike (anywhere),2. Open YourFlare mobile application and click ARM,3. ARM status will initiate in an instant.If not in bluetooth range (mobile connection):1. Open YourFlare mobile application and click ARM,2. ARM status will initiate with next data cycle.At this point tracker will notify you whenever any motion occurs.
Works when BikeFlare is in its default "ACTIVE" mode. If you set up a geofence zone around your home (other relevant locations), you will get notification whenever the bicycle leaves the area!
All updates are automatic and will occur only when connected to Wi-Fi. When an update occurs, you will receive a notification.
Flare trackers are ON whenever there is any power in the battery. They can be switched off only by Flare admin.
Default tracking loops are 5 min up to 60 min for KidFlare and 5 min up to 12h for BikeFlare. We use intelligent principles to minimize power consumption. More in user guides. Real time tracking loops are working with few second cycles.
Use share the device option you can find on the bottom right hand side of the DEVICE INFO screen in YourFlare app. Device info screen is accessible by swiping up the device icon on the bottom part of the main screen. Feature is intended for guardians only.
Yes. YourFlare can host any mix and any number of Flare devices.
Flare devices are made to save battery. You can prolong that time by limiting use of REAL TIME TRACKING and additionally lengthening the cycles in settings (coming soon). In general, Flare trackers consume less power if they do not move.
Yes. Our trackers are made to survive regular daily use including heavy rain.
Flare trackers have a two year limited warranty (one year on battery)!
Flare GPS tracker and our mobile app will always provide you with the most accurate position available mainly based on GPS/Galileo/GLONASS/BeiDou technology. GPS average accuracy is about 8 meters in best conditions. This is the reason why there may be a small discrepancy between the actual position of the child or item and the reported GPS position in the yourflare. For best accuracy have Wi-Fi, bluetooth and GPS location services simply turned on. Flare trackers can use bluetooth and Wi-Fi signal when GPS signals are not immediately available to the tracker (e.g. indoors).
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